Hydro One Claim Forms

Quelmec Adjusters have been mandated by Hydro One to investigate the circumstances surrounding incidents which have caused damage to the property of their customers.

Upon completion of our investigation, we will advise Hydro One if we believe they could be held responsible for the damage to said property. This outline and any information, including the claim forms available from this site, should not be interpreted as an admission of liability on the part of Hydro One.

Below are the Hydro One and Hydro One Brampton customer claim forms in .pdf format. You will need Adobe Acrobat Reader to view and print these forms. Click here if you require a free download of Adobe Reader. Click on the individual forms to view and print. Once these forms have been printed and fully completed, we ask that you forward them to us by either fax or mail to:

*IMPORTANT: When returning the completed claim forms, please be sure to include copies of any supporting documentation such as receipts, estimates, photographs, warranties, etc.

You may wish to discuss this claim for damages with your own home insurer, as incidents of this nature may be covered under your policy. One of the features of your home policy may allow for the replacement of damaged contents without deduction for depreciation. Another feature of your home policy is that your claim will be processed immediately, whereas your claim with Hydro One will only be considered if fault is established on Hydro One's part. Any payment made by Hydro One will be on a depreciated value basis, unlike your home insurance, which will likely pay on a "new for old" basis.

Once we receive your documentation and our investigation into your claim is completed, you will be advised as to our views concerning responsibility for the damage. Typically, the timeline for the completion of such investigation is between thirty (30) and sixty (60) days following the receipt of completed claim forms.

Please review the forms carefully, and should you have any questions, please review our Frequently Asked Questions document below which addresses many of the common concerns that customers have.

Hydro One Networks Inc. Claim Forms (for all customer outside of Brampton, Ontario)

Hydro One Brampton Claim Forms (for all Brampton customers)

Frequently Asked Questions